Policies and Payment Links

Appointment Policy

We work by appointment and try very hard not to keep you waiting. If your pet has a serious problem, however, we will see you immediately. We appreciate your understanding if someone else’s emergency causes us to be late for your appointment.  

Patient Arrival Policy

For everyone’s safety, please keep your pet on a leash or in a carrier at all times. 


We work hard to provide the best service possible to you at all times. To ensure the highest quality of emergency care, we refer our clients to Columbus Veterinary Emergency Service/Med Vet after office hours. Emergencies that occur during office hours will be handled as priorities at Avery Animal Hospital. In any emergency, call our office 24 hours a day, and you will receive instructions of how to obtain help.

Consulting Specialists

To ensure that your pet receives the best treatment available, we maintain consulting relationships with Board Certified Specialists in radiology, orthopedic and soft tissue surgery, dermatology, ophthalmology, pathology, animal behavior, and internal medicine. When specialized treatment is required, we will refer your pet to the appropriate specialist.

Payment Policy

Our hospital represents a substantial commitment to the community and is supported solely by fees collected. Fees are determined based on the amount of time spent with your pet, the professional skills employed, and tests performed. We ask that payment be made in full at the time service is rendered. If for some reason you are unable to pay your bill, please inform the doctor before services are provided so that payment arrangements may be considered. 

Payment Options

We have multiple methods of accepting payment, they include cash, checks, Visa, Mastercard, Discover, American Express, Care Credit, ScratchPay, and Collect Checkout.

Care Credit

When unexpected illness strikes a pet, unexpected expense strikes as well.  Avery Animal Hospital understands this and can make some special arrangements through the CareCredit program. It takes just a few minutes to complete an application and will allow you to break down your payment into monthly installments.  You can either apply at our hospital, where we’ll call in your application over the phone for immediate approval, or apply yourself online at CareCredit.

For more information about CareCredit please visit: http://www.carecredit.com/ or ask one of our receptionists.


Scratchpay provides pet parents with simple transparent plans. Scratchpay is not a credit card so applying will not affect your credit score. Most pet parents are approved with affordable rates as low as 0% APR. You can apply by calling or texting PAY to (614) 876-5641

Alternatively, you can pay online with Scratchpay.

Collect Checkout

Make a secure online payment for Avery Animal Hospital.