Appointment Policy

We work by appointment and try very hard not to keep you waiting.  If your pet has a serious problem, however, we will see you immediately.  We appreciate your understanding in the instance of someone else's emergency causes us to be late for your appointment.  For everyone's safety, please keep your pet on a leash or in a carrier at all times.


Patient Arrival Policy

Emergencies

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Our hospital represents a substantial commitment to the community and is supported solely by fees collected.  Fees are determined based on the amount of time spent with your pet, the professional skills employed, and tests performed.  We believe our fees are reasonable and we ask that payment be made in full at the time service is rendered.  If for some reason you are unable to pay your bill, please inform the doctor before services are provided so that payment arrangements may be considered.  We accept cash, checks, Visa and Mastercard.

To ensure that your pet receives the best treatment available, we maintain consulting relationships with Board Certified Specialists in radiology, orthopedic and soft tissue surgery, dermatology, ophthalmology, pathology, animal behavior, and internal medicine.  When specialized treatment is required, we will refer your pet to the appropriate specialist.



 

Medications

The wrong medications given at the wrong time can be detrimental or even fatal to your pet.  Always follow label directions precisely and use medications only for the patient for which it is intended.  By law, we are unable to refill prescriptions if we have not seen your pet in over a year.